Client Care
Our Policies
At Sahil Malik Couture, every outfit is crafted with meticulous attention to detail and a commitment to exceptional craftsmanship. To ensure a seamless experience for our clients, we encourage you to review our policies regarding orders, payments, shipping, exchanges, and privacy. By placing an order or using our website, you agree to the terms outlined in our policies.
Order Policy
- All products are subject to availability.
- Certain outfits may be made-to-order or customized according to client requirements.
- Product colours may vary slightly due to screen settings and photography.
- Measurements provided by clients are considered final for custom and bespoke orders.
Payment Policy
- Full payment is required to confirm an order unless otherwise agreed.
- All prices displayed are in INR.
- We accept all major payment methods, including Credit Cards, Debit Cards, UPI, Net Banking, and other secure online payment options available at checkout.
- Cash on Delivery (COD) is not available.
- Sahil Malik Couture reserves the right to revise pricing without prior notice.
Shipping Policy
- Domestic and international shipping options are available.
- Delivery timelines may vary depending on the nature of the order.
- Bespoke and made-to-order outfits require additional production time.
- Clients will receive shipping confirmation once the order has been dispatched.
Exchange Policy
- As most outfits are made-to-order or customized, exchanges and returns are generally not accepted.
- In the rare event of a manufacturing defect, clients must notify us within 48 hours of receiving the order.
- Any approved alterations or resolutions will be handled at the discretion of Sahil Malik Couture.
For any assistance, our team is always available to help.